Yes, simply log in to your account in mayoral.com and access My Account . In Orders You will be able to see the status of your purchase at all times and follow its evolution step by step.
The delivery time and shipping costs depend on the destination country and the type of shipment you choose:
| Type of Service | Price | Delivery time |
| Standard Home Delivery | 49DKN | 6 to 8 business days |
| Express Home Delivery | 99DKN | 2 to 3 business days |
| Shipping to Pickup Point | 39DKN | 6 to 8 business days |
Additional information:
Standard home delivery is free from 600DKK.
During sales and promotion periods, delivery times may be affected due to the high volume of orders we handle.
Deliveries are made only on working days, i.e. from Monday to Friday, excluding weekends and holidays.
To ensure Express shipping on schedule, the order must be placed before 10:00 a.m.
Once you complete your purchase, it will not be possible to change the shipping method.
You can pick up your order in Mayoral stores, except in specialised stores or Mayoral spaces in El Corte Inglés. This option may be disabled in times of high demand.
Mayoral reserves the right to temporarily suspend this service in special cases.
Remember: In some cases, the shipping cost may increase if the order is very bulky or requires special packaging.
When your order leaves our warehouse, we will send you a confirmation email. The shipping company will contact you by SMS or email so you can track your shipment and know the estimated delivery date.
Yes, the transport agency will notify you via SMS or email when your order is at the collection point. To pick up your order you will need ID. The shipping agency will notify you with the deadline to pick up your order.
Don’t worry. If you have received an SMS or email from the transport agency to arrange a new delivery, simply follow the steps indicated. If not, please contact Customer Service. We will be happy to help you.
Mayoral ships to Germany, Ireland, Belgium, the Netherlands, Finland, Sweden, Denmark, Spain, Bulgaria, the United States, France, Greece, Italy, Mexico, Poland, Portugal, the United Kingdom and Romania.
No, the country of delivery always has to match the country of purchase. When you visit mayoral.com you must enter the Country (region) and Language preferences. Delivery locations are related to the available provinces that you have previously selected.
If you need to, you can change the Country (region).
We work to ensure that all orders are shipped complete, but sometimes a stock error can occur. Before confirming, we try to locate the pending items, so the notice may be slightly delayed.
If it is not possible to send you the complete order, we will inform you by email and refund the corresponding amount. Plus, as compensation, we'll offer you free shipping on your next purchase.
If you have received an item that does not correspond to the one you have purchased, please contact our Customer Service team, we will be happy to review what may have happened and resolve it.
If you have not received it after the delivery time of your order, please contact our Customer Service team.
It will depend on the status of the order. You can only cancel if the order status is "Received".
Once the purchase has been completed, and as long as the status of the order allows it, you can request a change of size or colour. To do this, you must contact our Customer Service team, who will be in charge of managing it.
Please note that it is not possible to add or remove items individually. If you need to, you can cancel the entire order from your account at mayoral.com .
Yes, you can check the availability of an item in Mayoral stores. Just access the product page at mayoral.com , select the size and click the
Do you want to buy it in store? Find your store.
A map will open with the stores where it might be available.Remember that the stock is indicative and may vary, so we cannot guarantee its exact availability at the time of your visit.