For hygiene and safety reasons, returns of bathing suits, underwear, hair accessories, earrings, costume jewelry, sunglasses, cologne or cosmetics will not be accepted.

10- ¿Puedo devolver cualquier artículo con un Ticket Regalo?

Can I return any item with a Gift Receipt?

Using a physical Mayoral Card. If the return is processed at a Mayoral store (only in Spain and Portugal). Through a Mayoral Card that we will be sent by email. If the return is processed through our website.

6- ¿Cómo recibe el destinatario el reembolso?

How does the recipient receive the refund?

You can pay with the Mayoral Card both in Mayoral physical stores, presenting the card at the time of purchase, and in our online store, by entering the Mayoral Card number in the shopping cart.

8- ¿Cómo puedo pagar con la Tarjeta Mayoral que recibo al efectuar la devolución?

How can I pay with the Mayoral Card that I receive when I process the return?

As with any other order, you can check the status of your order from your account section.

4- ¿Cómo puedo saber si el destinatario ha recibido su regalo?

How can I know if the recipient has received the gift?

If you want to place an order as a gift, you only have to select the Gift Receipt option in the shopping cart. This option is not compatible with the use of other promotions or discount vouchers.

1- ¿Cómo puedo hacer un pedido con Ticket Regalo?

How can I place an order with a Gift Receipt?

No, only returns of items purchased on Mayoral.com can be processed online

11- ¿Puedo procesar una devolución online de una prenda con Ticket Regalo adquirida en tienda física?

Can I process an online return of a garment purchased in a physical store with a Gift Receipt?

Yes, when you select the Gift Receipt option in the shopping cart, you can enter a brief message that will be printed on the order delivery note.

3- ¿Puedo enviar un mensaje personalizado al destinatario del pedido?

Can I send a message to the recipient of the order?

The recipient can return the order by going to any of our physical stores (only in Spain and Portugal) or by requesting an online return from the Gift Receipt section of the website. The return must always be processed in the same country in which the order was received.

9- ¿Cómo puede el destinatario devolver un pedido online realizado con Ticket Regalo?

How can the recipient return an online order with a Gift Receipt?

Yes, to do so, the return must be processed by the same user who placed the order.

7- ¿Puedo recibir el reembolso en el método de pago original?

Can I receive the refund in the original payment method?

The term for any return is 30 days from the date of delivery of the order.

5- ¿Cuál es el plazo para poder realizar una devolución?

How long is the return period?

The Gift Receipt allows you to send an order to the person you want without the amount appearing and with a personalized message you can add.The person who receives it can process the return at Mayoral stores (only in Spain and Portugal) or at Mayoral.com. The amount of the returned items is reimbursed on a Mayoral Card, which will be physically delivered if the return is processed in the store, or sent by email if the return is processed online.

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The Gift Receipt allows you to send an order to the person you want without the amount appearing and with a personalized message you can add.The person who receives it can process the return at Mayoral stores (only in Spain and Portugal) or at Mayoral.com. The amount of the returned items is reimbursed on a Mayoral Card, which will be physically delivered if the return is processed in the store, or sent by email if the return is processed online.