Shopping guide

Help and FAQ's

You can now find items from previous seasons on our website, mayoral.com, with a minimum discount of 30% off the original price. These items are easy to spot thanks to the outlet tag on their photo, along with the discount percentage. They will be available for the period specified in their description or while supplies last.

Boston and Mayoral join forces to shape a new collection: The Boston Kids, the children’s version of the Boston brand. 
A proposal created for a new generation of bold little fun-lovers: authentic children eager to express themselves in their own way through garments with personality that accompany them in their daily lives with style, comfort, and no complications. 

The Boston Kids collection is available at: 
  • The Mayoral website 
  • Mayoral physical stores 
  • Authorized Mayoral points of sale 

Yes, but the return must always be made through the same channel where the purchase was made.
If you purchased a collaboration item through:
  • The Mayoral website
  • Mayoral physical stores
  • Mayoral points of sale
The return must be made only through those same channels. It is not possible to return products purchased from Mayoral in Boston stores. 

If you live in the United Kingdom all prices include import taxes and VAT. However, deliveries could experience delays when crossing the border.
For customers in Northern Ireland, please note that we have temporarily suspended all deliveries to this region until further notice.

Mayoral offers you a simple online shopping service. Purchase from us in only 5 steps!
  1. Add to your “shopping cart” the garments that you would like, selecting colour and size. If you have any doubts about the size you will be able to look up the size guide offered inside of each garments display.
  2. Once you have all you need, access your ‘shopping cart’ by clicking on the ‘checkout’ button.
  3. If you are not registered you will have to do so before accessing your ‘shopping cart’ and processing your order.
  4. Following this, and once inside the ‘shopping cart’, you will be able to see the summary of your order and you will have to select the shipping method and the payment method. You will be able to use credit and debit card or Paypal.
  5. Finally, the Mayoral website will indicate you that your order has been processed correctly and we will send you and e-mail confirmation.
Remember: You will be able to follow your order at all times on ‘My account’. We will also inform you about the whole process by sending you e-mails.
Please do not hesitate to contact our Customer service department with any doubts or questions you may have.

Through the web portal Subscribe to Newsletters you can register yourself and your family in order to receive information, news and promotions

You only need to fill in the form in the ‘Request your catalogue’ section of the website. This is the best way to receive all of our latest trends and styles directly to your door.

You can check all Mayoral store addresses in the Store locater section of our web page.

The delivery country must match with the purchase country. When you visit Mayoral.com you will indicate your preferences in “Country/region”. The delivery localities are related to the selected “Country/Region” If at any point you would like to change the region or area you can do so in the top right hand side of the screen.

You can currently pay for your online purchases using credit or debit cards, as well as PayPal.
Furthermore, in some countries you will have additional payment methods such as:
CountriesAccepted Payment Methods
United Kingdom
Mastercard, Maestro, Visa, AMEX, PayPal and Paypal Buy Now, Pay Later
Belgium
Amex, Maestro, Mastercard, Visa, Bancontact, PayPal
The Netherlands
Mastercard, Visa, AMEX, PayPal, iDEAL
Ireland
Mastercard, Visa, AMEX, PayPal
Denmark
Mastercard, Visa, PayPal
Sweden
Mastercard, Visa, PayPal
Finland
Mastercard, Visa, PayPal

The shipping costs depend on the country of destination and the type of shipment selected:
Countries
Type of shipmentCost
The Netherlands
Standard Delivery
5,95€
Express Delivery
9,95€
Collection Points
4,95€
The shipping costs can be increased if the volume of the order is high or the packaging is special.

The delivery times depend on the selected delivery method and the destination country:
Countries
Delivery method
Delivery times
The Netherlands
Standard Delivery
Between 3 and 5 working days
Express Delivery
Between 2 and 3 working days
Collection Point
Between 3 and 5 working days
Delivery times can increase during sales and promotion periods.
Orders are currently not delivered on weekends and public holidays.

Mayoral offers a simple system to process your returns. See all the details in Cancellation and Returns.

If you live in the United Kingdom all prices include import taxes and VAT. However, deliveries could experience delays when crossing the border.
For customers in Northern Ireland, please note that we have temporarily suspended all deliveries to this region until further notice.

It is possible that certain items will not appear in our online store due to lack of stock. In this case we recommend that you click on the Check availability in store link to locate the garment in a physical store.

You can track the status of your order through My account > Orders. We will also send you an email each time your order status changes so as that you are informed at all times of its situation.

Once inside your shopping bag, just click 'Apply' on the promotion or discount voucher you want to redeem. Remember that if you do not use the total amount, you will lose the remaining balance. To check if you have an available promotion or discount voucher, you only have to access  My account > Promotions.

You can only cancel an order if its status is ‘Received’ in your order summary. Please contact us for more details.

You only have to click on the ‘Have you forgotten your Password?’ link, underneath the login and we will send a new password to your e-mail address.

You only have to process the return from your account if you are still within the return period or, if you are already out of time, contact our Online Customer Service Department. Mayoral will refund you for the item as soon as we receive it at our warehouse and verify the condition of the item.
Contact online sales

0800 0211 764

Monday to Friday 9:00 to 13:30 - 15:30 to 17:30

Contact