Returns

To return an order or a gift, follow the instructions below. If you need more information, you can consult our

What do you need to return?

Initiate the return by entering your email address and the order number that we have sent you via the confirmation email.

Email

Order No.

Enter your online Gift Voucher number and CVV to process a return.

Order/Receipt number

/

CVV

How to return my order? Step-by-step guide to return your order

Step 1

Access your order and select the items to be returned

You will also need to select the reason for the return. Then, press "Continue".

Step 2

Choose your method of return

You will find two options:
• Home collection
• Return at collection point

Step 2 | Option 1

Home return

Select the collection address and date, and don't forget to print the return label.

The return will be collected by the agency within 24/48h
If not, contact customer service.

Express FAQs

Free returns

  • At home or at collection points. 

30 days allowed for returns

  • For online purchases.

For more information you can consult our return policy in the Purchase Guide.