Yes, simply log in to your account at mayoral.com and go to the My Account section. Under Orders, you can check the status of your purchase at any time and track its progress step by step.
Delivery times and shipping costs depend on the destination country and the type of shipping you choose:
Delivery Method
Cost
Delivery Times
Standard Home Delivery
$12.95
3–6 business days
Pick-Up Point Delivery
$12.95
3–6 business days
Additional Information:
Standard home delivery is free on orders over $150.
During sales and promotional periods, delivery times may be affected due to high order volumes.
Deliveries are made only on business days (Monday to Friday, excluding weekends and holidays).
Once your order is placed, it is not possible to change the shipping method.
When your order leaves our warehouse, we’ll send you a confirmation email. The carrier will contact you via SMS or email so you can track your shipment and know the estimated delivery date.
All orders are shipped from our warehouse in Malaga, Spain, to the United States via FedEx or UPS. Once your order has been dispatched, you will receive tracking details to monitor your package. Please make sure someone is available at the delivery address to receive the order securely. For orders under $500, FedEx or UPS may deliver the package without requiring a signature. If the carrier provides confirmation or photo proof of delivery, Mayoral is not responsible for loss, theft, or damage that occurs after delivery. For purchases over $500, FedEx or UPS will require a signature upon delivery. Once FedEx or UPS confirms delivery, responsibility for the package transfers to the customer, and we are unable to issue refunds or replacements for packages that have been verified as delivered.
Yes, the carrier will notify you via SMS or email when your order is ready at the pick-up point. You will need an ID to collect your package. The carrier will also inform you of the deadline for collection.
Don’t worry. If you received an SMS or email from the carrier to reschedule delivery, just follow the instructions provided.If not, please contact our Customer Service team and we’ll be happy to help.
Mayoral ships to: Germany, Ireland, Belgium, Netherlands, Finland, Sweden, Denmark, Spain, Bulgaria, United States, France, Greece, Italy, Mexico, Poland, Portugal, United Kingdom, and Romania.
No, the delivery country must always match the purchase country. When visiting mayoral.com, you must select your Country (region) and Language preferences. Delivery locations are linked to the provinces available in your selected country.If needed, you can update your Country (region).
We strive to ship all orders in full, but occasionally a stock issue may occur. Before confirming, we try to locate the missing items, so the notification may take a little time.If we cannot complete your order, we will inform you by email and refund the corresponding amount. As compensation, you will also receive free shipping on your next purchase.
If you received an item that doesn’t match your order, please contact our Customer Service team. We’ll review what happened and resolve it as quickly as possible.
If your order has not arrived after the delivery timeframe, please contact our Customer Service team.
No, once an order is completed it is not possible to modify the delivery address.
After completing your purchase, and as long as the order status allows it, you can request a size or color change by contacting our Customer Service team, who will handle it for you.Please note that you cannot add or remove individual items. If needed, you can cancel the entire order from your account at mayoral.com.
Yes, you can check the availability of an item in stores. Go to the product page on mayoral.com, select the size, and click Find a store. A map will display the stores where it might be available.Please note that stock information is approximate and may vary, so we cannot guarantee exact availability at the time of your visit.